IT Services Proposal

Prepared for: Atema  |  Prepared by: Justin Illig  |  Date: March 2026

This proposal outlines a structured IT support framework designed to ensure reliable technology operations, secure data management, and responsive support for the Atema team. The objective is to allow employees to remain productive while ensuring systems, accounts, and infrastructure are properly managed and secured.

Based on discussions with Anna and Terry, this proposal focuses on employee onboarding and offboarding, day‑to‑day IT support, network management, cybersecurity practices, and rapid response support when critical issues arise.

Scope of Services
1
Ongoing Day‑to‑Day IT Support

Day‑to‑day technical support ensures employees remain productive and technical issues are resolved quickly.

2
Employee Onboarding Support

Proper onboarding ensures new employees have secure and immediate access to the systems they need.

3
Employee Offboarding

Proper offboarding protects company data and ensures secure transitions when employees leave the organization.

4
Cybersecurity & Data Protection

Security practices help reduce risk and protect sensitive company information.

5
Emergency IT Support

Rapid response support for business‑critical issues including outages, failures, and security incidents.

6
On‑Site IT Services

Certain issues require physical evaluation or equipment replacement at the office location.

1. Day‑to‑Day IT Support — Service Details
User Support
  • Remote troubleshooting and technical assistance
  • Software installation, updates, and configuration
  • Email configuration and mailbox support
  • Hardware troubleshooting for PCs, laptops, and peripherals
Microsoft 365 Management
  • SharePoint access management
  • OneDrive permissions
  • Account permissions
  • Teams phone permissions
Network & Connectivity Support
  • Wi‑Fi setup, optimization, and troubleshooting
  • Internet provider coordination
  • Dual ISP troubleshooting
  • VPN configuration and troubleshooting for remote employees
Data Backup Oversight
  • Backup system implementation and monitoring
  • Backup verification
  • Guidance on long‑term data protection strategies
2–4. Onboarding, Offboarding & Cybersecurity
2. Employee Onboarding
  • Microsoft 365 account creation and configuration
  • Email setup and forwarding
  • OneDrive and SharePoint access configuration
  • Teams phone system permissions
  • Software installation (Microsoft 365, Visio, Bluebeam, etc.)
  • PC and device setup
  • Initial security configuration including two‑factor authentication
  • Data access permissions and file transfers
3. Employee Offboarding
  • Account deactivation and deletion
  • Email forwarding and archiving
  • Data transfer and file ownership changes
  • Removal of system permissions
  • Security review of user access
4. Cybersecurity & Data Protection
  • Two‑factor authentication implementation and training
  • Management of recovery codes
  • Malware and phishing protection
  • Security best practices guidance
5–6. Emergency IT Support & On‑Site IT Services
5. Emergency IT Support

Rapid response for business-critical failures — we're on call when it matters most.

  • System outages
  • Network failures
  • VPN access failures
  • Security incidents
  • Critical software disruptions
6. On‑Site IT Services

Hands-on support at your location for issues that can't be solved remotely.

  • Network hardware troubleshooting
  • Wi‑Fi coverage evaluation
  • Equipment installation and replacement
  • Office technology assessments
Service Options
Option 1
Comprehensive IT Support

Includes all services outlined in this proposal.

$3,000/mo

Services included:

  • Employee onboarding
  • Ongoing day‑to‑day support
  • Employee offboarding
  • Network management
  • Cybersecurity support
  • Emergency support
  • On‑site services when required
Option 2
Core IT Support + Hourly Emergency / On‑Site Support

This option allows Atema to maintain predictable monthly support costs while paying only for emergency or on‑site support when required.

$2,000/mo

Core IT Support (Monthly) includes:

  • Employee onboarding
  • Ongoing IT support
  • Employee offboarding
  • Network support
  • Cybersecurity management

Emergency & On‑Site Support: $150 – $200 per hour